Fraud & Payments Team Lead

 THE LUCK FACTORY is a team of experts in IT, marketing,  advertising and promotion activities. A team of experienced, hardworking and creative people who are never short of ideas that work best for your business. As an innovative software development company, The luck Factory navigates the business landscape via industry knowledge and digital capabilities. We combine results-driven digital transformation strategies and data engineering at scale. Being a technology agnostic IT services provider, we advise and implement the best enterprise business solutions to help realize your digital strategy. We are looking for the Fraud and Payments Team Lead.

Location: Cyprus

Skills/knowledge required for the position

  • Minimum 3 years of relevant experience in the iGaming industry, incl. min 1 year of experience in leadership and people’s management position in Fraud/Payments/Risk department 
  • In-depth knowledge of payments processes in iGaming and best practices across the industry
  • Advanced level of professional knowledge in the field of fraud prevention in online casinos
  • Excellent knowledge of English language (proficiency in French is an asset)
  • Willingness to actively contribute into development of new processes, deployment of tools, department’s & brand’s growth
  • Comfortable taking initiatives and making decisions within the agreed scope when deemed necessary
  • Experience in dealing with chargebacks and chargeback prevention strategies
  • Familiar with AMLD 4 & AMLD 5, GDPR and general regulatory requirements in the iGaming
  • Knowledge of best practices in reporting procedures in the industry
  • Excellent communication and problem-solving skills
  • Excellent time management skills 
  • Ability to work with minimum supervision
  • Flexibility, hand-on attitude, positive mindset
  • Open-minded and tech savvy
  • Organised, diligent and attentive to detail
  • Previous experience in training
  • Previous experience in writing procedures and preparing internal processes/guidelines/flow charts
  • Desired: experience in working in start-up environment 
  • Desired: experience with project management tools, fraud prevention systems and risk & compliance screening tools

Main job responsibilities

  • Managing daily work of  FP Analysts whilst ensuring business requirements and department’s goals are met
  • Performing regular quality checks of FP Analysts
  • Preparing quarterly bonus criteria review for FP Analysts and conducting 1:1 performance appraisals
  • Preparing the roster and scheduling for the team ensuring the operational needs are covered
  • Approving, tracking and reporting sick leave, paid leave and public holidays
  • Participating in the identification of training needs and in the implementation of the relevant trainings and workshops; contributing to the development and growth of the FP analysts and the department as a whole
  • Providing expert opinion to FP Analysts, assisting with their queries 
  • Updating and expanding internal knowledge base regularly
  • Assisting the manager in recruiting, onboarding and training of new hirees
  • Assisting the manager with review and improvement of internal processes in line with brand’s strategy and department’s goals 
  • Closely liaising with other departments on ideas for enhancing the internal processes and communication flow
  • Actively contributing to the payments product improvement, in line with the planned expansion (i.e. suggesting operational changes, new reports, testing, BIN analysis)
  • Monitoring PSPs performance, reporting downtimes
  • Liaising with payment providers in case of payment issues
  • Actively contributing to the strategy of fraud prevention and its execution by FP Analysts
  • Preparing chargeback disputes
  • Maintaining flexibility and readiness to perform FP Analysts tasks if there is an operational need
  • Maintaining high level of discretion whilst performing fraud and KYC checks
  • Reporting to Fraud and Payments Manager

We offer

  • Competitive salary
  • Comfortable office location
  • International team work experience
  • Interesting and challenging tasks
  • Professional and career opportunities
  • Medical insurance for you and your family
  • Ref Gym refund
  • Free lunches in the office
  • Kindergarten / Schools refund

Would you like to apply for this job? Send us an email: [email protected]